Being ‘Customer Focused’ is our main company value. It is a value that is integral to our other core values of Honesty, Highest Standards and Progressiveness. At NVD we are committed to our valued customers, assuring them ongoing attention to detail and a service they can rely upon. NVD prides itself on being a progressive organisation. We aim, and constantly strive, to provide a consistently high quality service to our customers through becoming their solution provider.
Our culture is to be courteous, professional and serious about servicing our customers’ every need. This value of Customer Focus is the mainstay of NVD’s company culture and resonates with all employees when dealing with our customers. At NVD, we take on big challenges and pride ourselves on seeing them through; we hold ourselves accountable to our customers by honouring our commitments made, striving for the highest quality and providing results.
Key to ensuring our customer service process operates successfully is adherence to our ISO certification principles. NVD first achieved the operating standard ISO 9001 (Quality Management) in 2004 – this certification has been maintained ever since. This year we also achieved ISO 14001:2004 (Environmental Management) and OHSAS 18001:2007 (Occupational Health and Safety Management) certification. The purpose of these quality systems is to reduce, eliminate and most importantly, prevent deficiencies in the delivery of our services to customers. It ensures we adhere to our commitment of providing the highest standards of excellence to meet our customers’ exacting needs.